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A person reads every message.

No ticket queue, no chatbot, no "your request is important to us". Tell us what you need and we will answer properly — usually within one working day, and with an actual answer rather than a link to this page.

Everything here goes to the same place. The subject just helps us put the right person on it first.

This opens your own email app with the message filled in, so you keep a copy in your sent folder and we never hold a form you did not choose to send.

Emailhello@calireview.comAnything at all. One working day, usually a lot less.
Billing and refundsbilling@calireview.comRefunds are processed the same working day you ask. The terms.
Schools and groupsschools@calireview.comFrom five seats, with a teacher view. Tell us the number and we will send real figures.
When we are hereMonday to Friday, 9am–6pm Pacific. Messages at the weekend are answered Monday morning, and anything that stops a student working gets answered whenever it arrives.
01

Possibly answered already

These four are most of what reaches the inbox.

Which plan should we buy?

Count the weeks to the test date and add four. Under twelve weeks, monthly; a single exam cycle, three months; two sittings and a superscore, six. Twelve months is for juniors and for households with a second student coming.

Or write to us with the test date and we will just tell you

Is 1500 realistic for our child?

It depends on where they are and how long is left, and we would rather answer with their diagnostic in front of us than guess. Sit the free one first, then send us the skills it names — the answer takes us ten minutes and it will be a real one.

The plan also does this arithmetic itself, in writing

What if it does not work for us?

Fifteen days, full refund, no reason needed. Separately, if you complete the whole process and the official score has not moved 120 points, we extend access free or refund the fee — your choice.

Both are written out in full rather than summarised

Something is not working properly.

Tell us what you were doing, what happened, and which browser — that is usually enough to find it the same day. A screenshot makes it faster. Technical problems jump the queue, including at the weekend.

The course runs offline, so most faults are ours to fix, not your network's

Or skip the email and just look at it.

The plans are on one page with no tiers to decode, and the first fifteen days are refundable in full — which answers the question most of these messages are really asking.